Question: What are the ISP’s technical support hours? Do they provide technical support during evenings and weekends? Does the ISP provide a toll-free technical support number? How difficult is it to get through to technical support? What is the average waiting time?
Remark : You want to choose a ISP that offers you the best support and care since you are paying for it. Call the ISPs helpdesk and pretend you are a customer and see how you are treated, this is the best way to see how friendly their support representatives are.

Question: Will the ISP give technical support via e-mail, or only via phone? How fast is the response time?
Remark : Most ISPs offer support via email, trouble ticketing systems and Telephone. Most ISPs return emails within a few hours, but make sure to check with the ISP you are looking. One good way to test this is send an email to their sales de
partment asking them questions and see how long it takes them to reply.

Question: How large is the ISP’s technical support staff? Does the ISP provide online help pages? Are they helpful or too technical?
Remark : Keep these things in mind when choosing your new ISP, after all the worst thing is sitting online for 5 hours waiting for support.
Software:
Question: Does the ISP provide software for connecting? Is the software an additional cost?
Remark : Most ISPs will offer some sort of dialup configuration program to help you setup your connection.

Question: Does the ISP provide software for all types of computers and operating systems? Is the software easy to configure? Does the ISP provide service support for installing the software?
Remark : This is a very good question to ask if you are running Linux or another operating system.